Great Online Services
Giving you the tools to bank on your own terms is just one more way Great Western Bank is Making Life Great. 24-hours a day, seven days a week -- transfer funds, pay your bills, view your account activity and statements all on your computer or your phone and on your time.
See how easy and convenient our Online Services can be. Demonstrations are available at all Great Western Bank locations. Just ask a Personal Banker for details and a demonstration. Or check-out the online demos for each service below.
Go green with Great Western Bank
Sign up for online banking.
It's fast, convenient and cuts down on trips to the bank. Plus, you'll need to be enrolled in online banking to receive Online Statements.
Don't take an ATM receipt.
If everyone in the U.S. did this, it would save a roll of paper more than two billion feet long.
Pay your bills electronically.
If everyone who uses paper checks made electronic payments instead, it would save about $4 billion in paper costs alone.
Request automatic deposits for your paychecks.
Your deposit will move faster, and you'll reduce the time and fuel you'd spend going to the bank to deposit in person.
With Great Western Bank’s Online Banking solution, you can bank 24-hours a day, seven days a week-all from the convenience of your personal computer. Our user-friendly Online Banking solution can be accessed with almost any Internet browser.
And the best part… Online Banking is FREE for Great Western Bank customers. Just stop by one of our great locations or click on the button below to enroll today.
Online Banking EnrollmentIf you have a Checking and/or Savings account, loan and/or Certificates of Deposit with Great Western Bank, you can now open an Online Banking account from the convenience of your personal computer. Before you begin, be sure you have the following:
- Your Great Western Bank account number/s
- Your Social Security number (SSN) or Tax Identification number (TIN)
- Your email address on file with Great Western Bank
For security reasons business accounts are unable to use the self-enroll feature of Online Banking at this time.
My Online Banking & Statement RewardsMy Online Banking
The My Online Banking page provides a dashboard style view of account activity and functionality within boxes called widgets. You can customize the My Online Banking page to only display the information that is most important to you when you login to Online Banking. This customization puts you in control, thereby improving your Online Banking experience.
Our new StatementRewards program is one of the most robust and effective reward programs around. Special offers relevant to you will appear next to your transactions. If it’s an offer you can’t refuse, accepting it is quick and easy!
View example of StatementRewards
More StatementRewards Info
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Worry-Free SecurityGreat Western Bank remains dedicated to protecting your personal information and ensuring the security of your online bank account. We utilize some important security procedures to help you protect your personal and business financial information.
All Online Banking communications are scrambled through a powerful encryption technology called a “Secure Socket Layer” (SSL). SSL is the industry standard encryption, which helps ensure that no one can use the data you send and receive to access your account(s).
- User ID and password are required for access.
- Change your password at any time to maintain security.
- Your password will expire periodically. At the time of expiration, you will need to create a new, unique password.
- Multi-factor authentication (MFA) is used to prevent online fraud losses and credential theft due to cybercrime.
- A session timer tracks your access. If no activity is recorded from your computer after a pre-determined amount of time, your session will be terminated. Further access will require you to log in again.
- If the incorrect log-in information is entered three times in a row, online access to your account(s) will be denied until you contact the bank and your identity is confirmed.
- Account numbers are never used; only aliases are transmitted.
HELPFUL TIP: Enable the Password Reset feature within your Online Banking account so you can reset your own password on your own time – even outside of normal bank hours! Once inside Online Banking, simply navigate to the Options page and then the Personal Settings tab. Ensure you have a valid email address in the address fields, and then complete the Password Reset Question and Password Reset Answer fields to enable the password reset feature.
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Pop-up HelpIf you are experiencing problems with your Online Bill Pay, please check your settings for pop-ups. You will want to select “Always allow pop-ups from this site.”
To enable pop-ups in Microsoft Internet Explorer, select the Tools menu, then Pop-up Blocker, then Pop-up Blocker Settings. Add the Online Bill Pay web address to the Allowed Sites list.
To enable pop-ups in Firefox, select the Tools menu, then Options. In the Options window, select the Content tab. Select the Exceptions button next to Block pop-up windows and add the Online Bill Pay web address to the Allowed Sites list.
To enable pop-ups in Safari, select Safari at the top of the browser and select Block Pop-Up Windows to remove the check-mark. You do not want a check-mark next to Block Pop-Up Windows.
Online Bill Pay
If you have already established an Online Banking account, it’s the next logical step in taking control of your financial affairs. Getting started is easy. Just come into one of our many great locations or click below to sign into Online Banking and begin your Online Bill Pay enrollment.
Plus, Online Statements:
- Are instantly accessible anytime, anywhere.
- Can’t get lost or damaged like paper.
- Take up no filing space and create no paper waste.
See our Online Statements Frequently Asked Questions for more information.
What is an Online Statement?An online statement is an electronic version of your regular paper statement. There is no charge for Online Statements, Online Notices, or Online Alerts.
How do Online Statements work?Sign up for Online Statements in Great Western Bank Online Banking. An email will be delivered to your designated email address. The subject line will contain the security phrase of your choice. To view your statement, simply click on the password-protected PDF attachment and enter your Online Banking user information. You may print or save the downloaded file for your records.
Are Online Statements Secure?Security is one of the many benefits of Online Statements. Great Western Bank is always concerned about the security of your information and all security precautions have been taken using the latest technology available. Only you can access your statements through the security of Online Banking. Online Statements will also eliminate the possibility of statements being lost or tampered with in the mail.
How do I sign up for Online Statements?First, you must have an Online Banking account. Sign in to Online Banking, go to the Online Statements Menu and enter your email address and security phrase. You will receive a paper statement for one statement cycle after signing up for Online Statements.
Will I receive Online Statements for all my accounts?You will receive Online Statements only for the accounts that you select from the Enrollment Settings section.
What if I wish to continue receiving paper statements along with Online Statements?There is not an option to receive Online Statements and paper statements simultaneously.
When will I receive Online Statement notification?As soon as your Online Statement is available, you will be notified via email. Depending upon mail time, you will receive your Online Statement 1 to 3 days faster than your paper statement.
What if my email address changes?Log in to Online Banking and click on the Online Statements tab, then click on the Email section to enter your new email address. Here, you can also update your security phrase if necessary.
What if I did not receive email notification that my statement was available?Contact your Personal Banker to verify your email address. However, your Online Statement will still be available within Online Banking under the Online Statements tab.
Can I print my Online Statements?You can view the statements, print, or save to your computer for future reference.
How long is my Online Statement stored online?We will retain 60 days of history online from the time you sign up.
Can I cancel Online Statements and go back to paper statements?Yes, you can cancel Online Statements and go back to receiving paper statements if you choose. However, your Online Statement history will not be accessible. Simply uncheck the boxes on the Enrollment Settings section of Online Statements.
Can I view check images?Yes, your Online Statement will look exactly like your regular paper statement.
Can I have my Online Statement sent to more than one email address?Yes. Click Additional Recipients section under the Online Statements tab and enter the Username, Email Address, and Access PIN of the recipient. Once you've added an additional recipient, you can edit the information, assign documents sent to the additional email address, and even delete the recipient if necessary.
Will the statement reconciliation form (on the back of my paper statement) still be available?Use the Reconciliation Wizard in Online Statements to ensure your recordings match those of the Bank and there are no mistakes on either side. You should reconcile your account whenever you receive a statement. Enter your last statement balance, and add recent deposits not included on the last statement. Next, add outstanding checks by entering the date, check number, and amount. The final screen displays the balance; you can print for your records. If you discover a discrepancy, please contact your Personal Banker.
Will I receive year-end tax statements?Any end-of-year statements will be mailed out.
What is the difference between an Online Notice and an Online Alert?An Online Notice is an electronic version of the notices we currently mail out. An Online Alert is set up through the Options Tab, and is personalized by the user.
What are Online Alerts?Online Alerts are electronic alerts notifying you of important account events. You can establish different Alerts in multiple categories including Non-Sufficient Funds (NSF), Maturing CDs, Bill Payments Paid, Balance Alerts, Item Alerts, Personal Alerts (i.e. MM/DD/YY XYZ Payment Due Today!), and more! You can choose to be alerted via email, upon sign in, or both. Set up your personalized alerts by going to the Options tab, and clicking on Alert Options.
What are Online Notices?Online Notices are electronic versions of our regular mailed paper notices and are available online through our Online Banking service.
Does the Online Notice email contain the notice information?You will receive an email with a password-protected PDF attachment. Enter your Online Banking user information to access the Notice. You may also review the Notice via Online Banking.
Will I also receive a paper notice?No, once you are enrolled to receive Online Notices, you will no longer receive paper notices in the mail.
What types of notices are available electronically?ACH Confirmation: Successful Automatic Clearing House Debit
AFT Transaction: Automatic Funds Transfer Complete
Charge Back: Transaction Charged Back to Check Writer
Credit Back: Transaction Credited to Account
NSF: Account has Non-Sufficient Funds (Overdrawn)
ACH Customer Notice: Automatic Clearing House Successfully Processed
Loan Billing: Loan Payment Successfully Processed
Automatic CD Renewal: Certificate of Deposit set to Automatically Renew
Term Equal to or Less Than One Year
Term Greater Than One Year
Past Due: Past Due Loan Payments
First Late Payment
Second Late Payment
Prime Rate: Prime Changed on an Adjustable/Variable Rate Loan
Active to Dormant: Account Activity Ceased
How do I cancel Online Notices and begin receiving paper notices again?Go to the Online Statements menu and select the Enrollment Settings section. Here, you can select which notices you receive electronically. See Enrollment Instructions section.
That’s right, you can now bank from your back pocket with Great Western Bank Mobile Banking. Access your accounts anytime, anywhere on your mobile device. It’s fast, simple and secure.
The DetailsWith Mobile Banking, you can check your balance, view transactions, transfer funds, pay a bill, set-up alerts, find locations and more! But the best part is that it’s safe and secure. Wanna know more about how you can protect yourself when using Mobile Banking? Check-out our Security Procedures.
Mobile Banking Preference CenterThe first thing you need to do to enjoy all the benefits Mobile Banking has to offer is enroll through the Mobile Banking Preference Center. Simply log into your Online Banking account and select the Mobile Banking option. After that you’ll want to select the Enroll in Mobile Banking link. It’s that easy!
I gotta see itMaybe you’d like to take a test-drive before you commit. No worries. Check out our Mobile Banking demo to experience Mobile Banking through all three channels – Mobile App, Mobile Web, Text Banking – and on all four device types – iPhone, Android, BlackBerry and all others.
The Mobile Banking Preference Center is not only the place where you enroll in Mobile Banking, it’s also the central hub where you can customize the settings on your Mobile Banking account. You can adjust things like account nicknames, registered phone numbers, alerts and more. We also have this informative Mobile Banking Preference Center User Guide to help you understand all the customization options.
Once you’ve enrolled in Mobile Banking, you can start using the channel that is best for you.
Mobile AppOur Mobile App was designed to give you a rich user experience on your iPhone®, Android™ or BlackBerry® device. Select one of the links below to be taken to the device’s app store.
Mobile App User Guide.
Mobile WebIf you’re not able to enjoy our Mobile App, then the Mobile Web is just right for you. All you need to do is visit m.MyGWB.com through the web browser on your mobile device. Or select the Mobile Web link below and scan the code to be taken directly to Mobile Web. Mobile Web User Guide.
Text BankingMobile Banking is for everyone! Even if you don’t have a smartphone. If you can send and receive text messages on your mobile device, then you can enjoy Mobile Banking. After you’ve completed the simple enrollment steps, all you need to do is send a text command to 53390 to start the Text Banking adventure.
Need a little help with the Text Banking commands? Review this helpful Text Banking Command guide. And we also have a Text Banking User Guide for a little extra help.
iPhone® and iPad® are registered trademarks of Apple, Inc. Apple, Inc. does not endorse or sponsor Great Western Bank’s mobile banking product, nor does Apple, Inc. partner with Great Western Bank in any way to provide Great Western Bank Mobile Banking.
BlackBerry® and related trademarks are the property of Research in Motion Limited and are registered and/or used in the U.S. and countries around the world. ©2009 Research In Motion. All rights reserved.
AndroidTM is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
Protect Yourself & Your Business
Great Western Bank (GWB) is committed to protecting your personal information. We’ve created these important security procedures to help you protect your personal and business financial information. It will also increase your level of online security. Please follow all applicable procedures to ensure the highest level of protection:
General Security Tips
- Retrieve mail promptly and send bills and other sensitive documents from a secure mailbox.
- Shred private documents such as receipts, applications, bank statements, etc. Sign up for online statements to prevent theft of paper documents.
- Review your credit report at least once per year. Monitor your credit activity and alert the reporting agencies of any suspicious activity or significant changes to your credit score.
- Ensure all of your information is up-to-date with the Bank. This includes: your current phone numbers, mailing and email addresses and date of birth.
Online Security Tips
- Do not use your Social Security number as your username and/or password. Change your usernames and passwords regularly and use combinations of letters (capital and lower case), numbers, and special characters (for example, *, #, !). Do not use the same username and/or password for multiple accounts.
- Protect your passwords. Do not write them down or share them with anyone.
- Protect your answers to any security questions. Select questions and provide answers that are easy for you to remember, but hard for others to guess. Do not write down your security questions or answers or share them with anyone. If you have selected security questions on other websites, avoid using the same questions to protect your GWB Online or Mobile Banking accounts. Please note that GWB will never ask you to provide answers to your security questions via email.
- Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols which depict a lock symbol in the lower right hand corner of your web browser window, or “https://...” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
- Always log off from online banking and any website after using your credit or debit card, or other sensitive information. If you cannot log off, quit your browser to prevent any potential unauthorized access to your account information.
- Quit your browser when you are not using the internet.
- Be cautious when using public hotspots and consider your Wi-Fi auto-connect settings.
Email Security Tips
- Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
- If you receive a suspicious email that you think is a phish (see, “Types of Online Fraud” below), do not respond or provide any information.
- If you respond to a phish email with personal or account information, contact 1-800-952-2043.
Mobile Banking Security TipsWhen you use a mobile device for browser or text-based account access, keep these tips in mind:
- Use the keypad lock or phone lock function on your mobile device when it is not in use. These functions password-protect your device to make it more difficult for someone else to view your information. Also, be sure to store your device in a secure location.
- Frequently delete text messages from your financial institution, especially before loaning out, discarding, or selling your mobile device.
- Never disclose via text message, phone call, or email your personal or financial information, including account numbers, passwords, Social Security number or birthdate. GWB will never send a text message to your mobile device asking you for this type of information.
- If you lose your mobile device or change your mobile phone number, remove the old number from your mobile banking profile by contacting your local branch/banker or call GWB customer service at 1-800-952-2043.
- Download mobile apps from reputable sources only to ensure the safety of your personal and account information. We encourage users to download the most recent versions of our apps and keep them updated. Our apps are supported by Android, Blackberry, and iPhone devices. You can download the GWB app by visiting the associated App Store and searching for Great Western Bank, or visit m.mygwb.com on your phone’s browser and click the create an account link.
- For your security, sign off when you finish using a GWB app rather than just closing it.
- If you have suspicions about the authenticity of a GWB mobile banking app, access your account through our mobile banking site at m.mygwb.com
Computer Security Tips
- Use a current web browser. View a list of GWB supported browsers at greatwesternbank.com
- Avoid downloading programs from unknown sources
- Keep your computer operating system up-to-date to ensure the highest level of protection
- Install a personal firewall on your computer
- Install, run and keep anti-virus, anti-spyware and other software updated
- Beware of malware infections by drive-by downloads. Drive-by downloads may happen when visiting a malicious or vulnerable website, viewing an e-mail message or by clicking on a deceptive pop-up window. Malware is malicious software installed on your computer which has a harmful intent that can, for example, capture your login passwords and other personal data. Examples of malware include software such as spyware, adware, viruses, etc. The best way to protect yourself from malware is to exercise caution before installing programs on your computer or opening email attachments. Here are some precautions that are important to take:
Make sure your computer is cleansed from viruses/spyware and has up-to-date anti-virus and anti-spyware software installed
Keep your operating system and browser up-to-date with the latest security updates and patches.
- Set your browser preferences to block pop–ups — these pop-ups can contain inappropriate content or have malicious intentions.
- Back up all sensitive information from your old computer before you discard and erase the hard drive.
- Change your wireless network default password as well as the default SSID (name used to identify your network), don’t broadcast your SSID and consider using encryption on your network.
- Turn your computer off completely when you are finished using it. Don’t leave it in sleep mode.
- Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
- Ensure your computer software and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate.
Types of Online FraudThe following list, while not exhaustive, contains a description of common fraud techniques of which GWB desires its customers to be particularly aware:
Phishing and spoofingSometimes criminals may send you email that looks like it has come from GWB. These phony emails ask you to go to a Website that also looks like GWB and provide your personal account information. These emails may even ask you to call a phone number and provide account information but the Website is a fake.
- Asking for personal information should raise a flag since GWB emails will never ask you to reply in an email with any personal information, such as your Social Security number, ATM or Debit Card PIN.
- Urgent appeals claim that your account may be closed if you fail to confirm, verify or authenticate your personal information. GWB will not ask you to verify information in this way.
- Messages about system and security updates claim that the bank needs to confirm important information due to upgrades and state that you must update your information online. GWB will not ask you to verify information in this way.
- Offers that sound too good to be true often are. You may be asked to fill out a short customer service survey in exchange for money being credited to your account, and you are then asked to provide your account number for proper routing of the supposed credit. GWB will not request your information in this way.
- Typos and other errors are often the mark of fraudulent emails or websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.
- Make sure you are at GWB’s Website when you sign in to Online Banking. You can do so by typing www.greatwesternbank.com in your browser. If you’re using a secure browser, it will turn your address bar green.
- If you receive a suspicious email, do not click on any links or reply to it. Simply delete it.
- To report a suspicious email that uses GWB's name, you can forward it to firstname.lastname@example.org.
Money MulesMoney mules are unsuspecting victims who become middlemen for criminals trying to launder stolen funds. Victims are lured by the promise of a new career opportunity making large sums of money for minimal work. Criminals recruit money mules, send them stolen money and then ask the money mules to wire or transfer the money unwittingly to the criminals. Using the money mule masks the criminal's identity.
The money mule may keep a commission for performing the transfer or wire. The victims of these scams may not only have their bank accounts closed and financial reputation ruined, but are often left financially responsible for returning the stolen funds.
Common signs of a money mule scam:
- Overseas companies requesting money transfer agents in the US
- Opening new bank accounts to receive money from someone you don't know
- Accepting large sums of money into your personal bank account for a new job
- Transferring or wiring funds out of your personal bank account to people you do not know
MalwareMalware, short for "malicious software," includes viruses, spyware and trojans that are designed to infiltrate or damage a computer system. Malware is often used to steal personal information and commit fraud. There are several easy ways to minimize the risk of malware:
- Downloads from file sharing and social networking sites can be distribution points for malware
- Attachments and free software from unknown sources shouldn’t be opened or installed
- Pop-up advertisements asking for personal or financial information are likely fraudulent, so it's better to close them
- Updated security and system software can protect your computer from malware threats
VishingVishing uses Voice over Internet Protocol (VoIP) to call, leaving an automated recording. It alerts the consumer that their account has experienced unusual activity. The message instructs the consumer to call the same phone number shown in the spoofed caller ID with the same name as the financial company they are pretending to represent. And sometimes, criminals who try to get consumers to turn over personal data send emails and text messages containing fraudulent phone numbers.
Rather than provide any information, you should contact GWB at the customer service number you normally use to verify the validity of the message.
Types of Mobile Fraud
Fake Mobile Banking AppsCriminals may develop and publish fake mobile banking applications attempting to steal your Online Banking credentials. Here are tips for recognizing an unofficial GWB application:
- The developer or author of the application is not GWB
- The application is being promoted on a third party site, somewhere other than the official application store for your mobile device
- There is a charge for downloading the application—GWB does not currently charge for mobile application downloads
- To help protect your accounts and information, don't download or install a GWB America Mobile Banking App if you spot any of these warning signs.
SMShingSMShing is phishing that happens via SMS text message. A criminal sends a text message tricking you into replying with financial or personal information or clicking on links that will sneak viruses onto your mobile device. To guard against these scams:
- Don't respond to a text message that requests personal or financial information. GWB will never ask you to respond in this way.
- Verify the phone numbers that appear in a text message. Store GWB phone numbers in your mobile contacts for a quick cross-check, or, you can go to the Contact Us page.
- Mobile phones and tablets offer convenience, but they’re also easy to lose or steal, which can put your information at risk.
- Password-protect your device so it can’t be accessed unless the password is entered
- Enable an automatic screen-locking mechanism to lock the device when it’s not actively being used
- Consider using a remote wipe program, this will give you the ability to send a command to your device that will delete any data
- Keep a record of the device's make, model and serial number in case it's stolen
- The GWB Mobile Banking Apps still require you to enter your Online User ID and Password along with your SiteKey before accessing your financial information.
Traditional online threatsViruses, malware and other programs that steal your personal information or financial details are also able to infect some mobile devices.
- Some tablets may support traditional anti-virus products. Consider installing AV if supported on your device
- Back-up the device's data. This will allow you to restore the data if you need to wipe the memory to remove a harmful software threat
- Stay vigilant about security when taking advantage of the convenience these devices offer.