Woman using a smartphone

Coronavirus (COVID-19) Update
The health, safety and well-being of our customers, employees and communities continues to be our top priority. Due to varying safety recommendations in the areas surrounding our branches, some location lobbies are open to the public, while others remain open by appointment only. Please use our Lobby Reopening Schedule to determine if an appointment is required before your visit.

Mobile Security Tips

Don't Forget Caution with Your Convenience

We live in a mobile world. Convenience is at our fingertips. You can deposit checks on your phone through GWB’s mobile check deposit and make payments in a few easy steps without even walking into a bank branch.

Yet because of this mobility we are increasingly the target of fraudsters who’ve found new ways to attack our private financial information.

Do not worry. We are committed to keeping your information secure and confidential. We do this in part, by using a powerful encryption technology called a “Secure Socket Layer” (SSL).

SSL is the industry standard encryption, which ensures that no one can use the data you send and receive to access your accounts. Consumer education is also a powerful weapon in the fight against fraud. Together we can protect your money and fight mobile crime.

Mobile Security Tips from Great Western Bank

  • Add GWB's short code (454545) to your device's contact list with a distinctive name. That way you will recognize incoming messages are from us and not a fraudster.
  • Never store personal information like passwords or PIN numbers in texts, notes or emails that are accessible through your phone or tablet.
  • If you visit a website through your mobile phone or tablet and the URL looks suspicious, close it right away.
  • When in doubt, don't respond. Requests for immediate action are almost always a scam.

Reporting Fraud or Suspicious Activity

If you believe you are a victim of fraud, call Great Western Bank immediately at 1-800-952-2043.


Types of Mobile Fraud


This happens when a criminal sends a text message and attempts to trick you into handing over personal information or clicking on links that infect your mobile device with a virus.

The criminals often pose as your own financial institution. Do not respond to a text message asking for personal or financial information.

Great Western Bank will never ask for personal information through an unsolicited text message. Verify the phone number in the text message.

You may also want to store Great Western Bank phone numbers in your contacts for quick reference.

Lost or Stolen Devices

Mobile phones and tablets are convenient but they can also be easy to lose or steal, which can put your personal information at risk.

This is why it’s so important to password-protect your devices. It’s also important to enable your device with an automatic screen-locking mechanism which locks the device when not actively in use.

You should also keep a record of the make, model and serial number of your mobile devices.

Mobile Malware.

One of the ways malware can access your mobile devices is through Wi-Fi networks and Bluetooth. Don't allow your device to connect to unknown wireless networks.

These networks could be rogue access points that capture information. Only use secure and trusted Wi-Fi networks and keep Bluetooth switched off when not in use.

Additional Resources

Learn more about Great Western Bank's Mobile Check Deposit on our website.

Refer to our Fraud Prevention page for more information on protecting yourself from mobile fraud.

Federal Trade Commisiion: www.ftc.gov


Ben VanderWeide is an Information Security Officer with Great Western Bank. 


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