Coronavirus (COVID-19) Update
The health, safety and well-being of our customers, employees and communities continues to be our top priority. Due to varying safety recommendations in the areas surrounding our branches, some locations are open to the public, while others remain open by appointment only. All drive-thru services and hours remain unaffected. Please use our Lobby Reopening Schedule to determine if an appointment is required before your visit. We will be updating the list regularly. Please avoid branch lobby visits if you are sick, have been exposed to the virus, or have traveled to a high-risk area.

Rest assured, we are deeply committed to being responsive to the needs of all of our customers. We appreciate your understanding during this time.

Digital Strategy and Experience Design firm ranks Great Western Bank among Industry Leaders

Great Western Bank achieves a ‘top 10’ recognition as a digital experience leader

Our mission is to Make Life Great by taking outstanding care of our customers. By putting the customer first, we place a priority on providing an exceptional experience whether customers choose to bank on- or offline.

This mission to Make Life Great has earned us accolades. An independent third-party specializing in digital banking experiences conducted a review of the top 50 U.S. banks digital customer experiences. We’re proud to say GreatWesternBank.com was named among the best.

The scoring ranked our overall digital experience against best practices across several key categories:

  • User experience
  • Analytics and SEO
  • Features and Functionality
  • Design and Branding
  • Content and Digital Marketing

How did we do? GreatWesternBank.com earned a second place ranking in the Analytics and Search Engine Optimization category due to our use of analytics to guide improvements, site search capabilities, page load time, and web accessibility for our online visitors. We took third place in the User Experience category for mobile-friendliness, layout and organization of our content.

Sure, rankings are nice but the ultimate acknowledgement of a job well done comes from our loyal customers whose testimonials make us blush. Click here to see what others are saying about us.

Learn more about how we are improving the Digital Banking Experience for our customers

Sources:

Extractable specialists in UX, Design, and Analytics. “Best Digital Experiences in Banking 2018.” Extractable.com, 2018.

Marous, Jim. “Even The Best Banks Have Room to Improve Digital Experiences.” The Financial Brand, 22 July 2018, thefinancialbrand.com/73600/best-digital-banking-experience-cx-design-marketing-trends/.

Related Posts

Over the shoulder view of a computer screen displaying Great Western Bank's Money Management feature

Eliminate the Surprise

The Great Western Bank Money Management Tool can help you budget, track spending and take control of your finances.

Great Western Bank ATM Exterior Image

Cash Now!

Everything these days is on demand, stream now, buy now, access now, right now! No one likes to wait if they can get things quick.

Back