CORONAVIRUS (COVID-19) INFORMATION

How we can help

Doing what’s right for our customers continues to be our top priority. We have implemented relief options for existing customers facing unanticipated financial hardships as a result of COVID-19.

Consumer customers

Existing consumer loan, credit card and mortgage customers may be eligible for a temporary deferral of their loan payments for up to 90 days and have any late fees waived. To request relief, simply call your branch to speak with a banker. Additional relief may be available on an individualized basis, depending on your circumstances.

Commercial customers

Existing commercial and agri-business customers may also be eligible for debt relief and new loan programs as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act recently passed by Congress.

Get more information on the CARES Act, Paycheck Protecton Program and EIDL.


Branch Locations Update March 17, 2020

In an effort to protect the well-being of our customers, coworkers and community and do our part in social distancing, our locations have moved to drive thru only effective Wednesday, March 18, 2020.  All lobbies are closed at this time.

Please use our drive thrus, ATMs, and night depository where available. Online banking and the Great Western Bank mobile app are available 24/7.

If the branch nearest your does not have a drive thru or should you need to access your safe deposit box, meet with a loan officer or complete other specialized banking services, please call your local branch. Find a location near you for contact information and hours.


At Great Western Bank, we are dedicated to the health and safety of our customers and employees. The following are ways you can remain safe, complete your everyday banking needs and minimize the potential spread of the coronavirus. Thank you for your understanding and patience as we work together to keep our customers, employees, and community members safe during this time.

Bank from almost anywhere

What we are doing to help prevent the spread in our branches

We have implemented our Business Continuity Pandemic Plan. This plan focuses our attention on the evolving situation surrounding the CORONAVIRUS (COVID-19) and places high priority on the health and safety of our bank employees and customers. We have prepared well and will take action to protect the well-being of our staff and our customers while doing our part to control the spread of this virus within our communities and maintaining our business operations.

What you can do to help prevent the spread and stay healthy

Your money is safe with us

Be aware of scams

Fraudsters are taking advantage of the Coronavirus situation and are using fear to make individuals more susceptible in falling victim of their deceitful acts. Protect yourself by staying informed of the latest scams. Additional information on coronavirus related scams is available at the following:

Stay informed

Learn more about COVID-19 and get updates from the following resources: