Online Banking Questions

No. Each individual will be given a separate user ID and PIN.

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All customer information will be updated immediately. For example, if you make a deposit and then go home and access your account, the information will reflect the deposit.

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Online Banking is free with any Great Western Bank account.

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Online Banking is available within one business day or less upon receipt of your signed application. You can receive your login credentials immediately at account opening. Current Great Western Bank customers with a Checking and/or Savings Account, Loan and or/Certificates of Deposit also have the option to Self Enroll. Click here for more details!

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You’ll access Online Banking right here on our website. When you sign up for the service, you’ll receive a user ID and a personal identification number (PIN) that will allow you to access your account information.

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Online Banking is very safe. We’ve taken every step to meet the latest security standards, including using the most up-to-date encryption methods, software, and firewalls. In addition, your actual account number is not sent across the Internet.

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Online Banking is an Internet-based service that provides you a safe and convenient way to do your banking. With Online Banking, you can view your account balances, transfer funds, pay bills and more.

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Online Bill Pay saves you time by letting you pay bills online. To avoid the hassle of writing checks every month, come to one of our many great locations or sign into Online Banking and begin your Online Bill Pay enrollment.

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The great thing about Xpress™ 24-Hour Phone Banking is that you can call from anywhere. All you need is a touch-tone phone, your account number and your PIN. You can find out account balances and transactions, check the status of your loan, find out when your CD matures and much more!

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You can access your accounts to transfer funds, check balances, view a current statement, access statements for up to one year, and view the front and back of your cancelled checks.

In addition, you will be able to download the information into a software program such as Quicken® or Microsoft Money®, into a word processing program such as Word, or into a spreadsheet format such as Excel. You will not only be able to transfer funds from savings to checking and from checking to savings, but will also be able to advance money from overdraft protection into an account, as well as transfer funds from a home equity line of credit. The Online Bill Pay feature is optional.

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1-866-My-GWbank (1-866-694-2265)
1-866-694-9226

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Online statements

Security is one of the many benefits of Online Statements. Great Western Bank is always concerned about the security of your information.  We employ up-to-date security precautions and technology. With Online Banking, you are the only person who can access your statements. Online Statements will also eliminate the possibility of statements being lost or tampered with in the mail.

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Yes, you can cancel Online Statements and go back to receiving paper statements if you choose. If you do, your Online Statement history will not be accessible. Simply uncheck the boxes on the Enrollment Settings section of Online Statements.*

*A $2 monthly paper statement fee will apply to the Great Benefits Checking account.

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Yes. Click the Additional Recipients section under the Online Statements tab and enter the Username, Email Address, and Access PIN of the recipient. Once you’ve added an additional recipient, you can edit the information, assign documents sent to the additional email address, and even delete the recipient if necessary.

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You can view the statements, print, or save to your computer for future reference.

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Yes, your Online Statement will look exactly like your regular paper statement. 

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First, you must have an Online Banking account. Sign in to Online Banking, go to the Online Statements Menu, and enter your email address and security phrase. You will then select which accounts you wish to enroll in Online Statements. You will receive a paper statement for one statement cycle after signing up for Online Statements.

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Sign up for Online Statements in Great Western Bank Online Banking. An email will be delivered to your designated email address. The subject line will contain the security phrase of your choice. To view your statement, simply double click on the password-protected PDF attachment and enter your Online Banking user information. You may print or save the downloaded file for your records.

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Statements will be stored for 580 days.

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Contact your Personal Banker to verify your email address. Your Online Statement will still be available within Online Banking under the Online Statements tab.

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Log in to Online Banking and click on the Online Statements tab, then click on the Email section to enter your new email address. You can also update your security phrase here if necessary.

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An Online Statement is an electronic version of your regular paper statement. There is no charge for Online Statements, Online Notices, or Online Alerts.

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As soon as your Online Statement is available, you will be notified via email. Depending upon mail time, you will receive your Online Statement one to three days faster than your paper statement.

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No, once you are enrolled to receive Online Notices, you will no longer receive paper notices in the mail.

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You will receive Online Statements only for the accounts that you select from the Enrollment Settings section.

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Yes, end-of-year statements will be mailed out.

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Use the Reconciliation Wizard in Online Statements to ensure that your recordings match those of the bank and that there are no mistakes on either side. You should reconcile your account whenever you receive a statement. Enter your last statement balance, and add recent deposits not included on the last statement. Next, add outstanding checks by entering the date, check number, and amount. The final screen displays the balance; you can print for your records. If you discover a discrepancy, please contact your Personal Banker.

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Online Services

Online Alerts are electronic alerts notifying you of important account events. You can establish different alerts in multiple categories, including Non-Sufficient Funds (NSF), Maturing CDs, Bill Payments Paid, Balance Alerts, Item Alerts, Personal Alerts (i.e. MM/DD/YY XYZ Payment Due Today!), and more. You can choose to be alerted via email or upon sign in, or both. Set up your personalized alerts by going to the Options tab and clicking on Alert Options.

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Online Notices are electronic versions of our regular mailed paper notices and are available online through our Online Banking service.

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An Online Notice is an electronic version of the notices we currently mail out. An Online Alert is set up through the Options Tab, and is personalized by the user.

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You will receive an email with a password-protected PDF attachment. Enter your Online Banking user information to access the Notice. You may also review the Notice via Online Banking.

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AFT Transaction: Automatic Funds Transfer Complete
Charge Back: Transaction Charged Back to Check Writer
NSF: Account has Non-Sufficient Funds (Overdrawn)
Loan Billing: Loan Payment Successfully Processed
Automatic CD Renewal: Certificate of Deposit set to Automatically Renew
Term Equal to or Less Than One Year
Term Greater Than One Year
Past Due: Past Due Loan Payments
First Late Payment
Second Late Payment
Prime Rate: Prime Changed on an Adjustable/Variable Rate Loan
Active to Dormant: Account Activity Ceased

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