Coronavirus (COVID-19) Update
The health, safety and well-being of our customers, employees and communities continues to be our top priority. Due to varying safety recommendations in the areas surrounding our branches, some location lobbies are open to the public, while others remain open by appointment only. Please use our Lobby Reopening Schedule to determine if an appointment is required before your visit.
Examples of Online and Mobile Fraud: Fake Mobile Banking Apps
Some criminals have developed and published fake mobile banking apps in an attempt to steal your Great Western ebanking credentials. Here are some tips for recognizing an app that is NOT an official Great Western Bank application:
- The developer or author is not Great Western Bank.
- The application is being promoted on a third-party site, somewhere other than the official application store for your mobile device.
- There is a charge for downloading the application—the Great Western ebanking app is currently free.
Examples of Online and Mobile Fraud: SMShing
A relatively new tactic of scammers, SMShing is phishing that happens via SMS text message. A criminal sends a text message that attempts to trick you into replying with financial or personal information or clicking on links that will sneak viruses onto your mobile device. To guard against these scams:
- Don't respond to a text message that requests personal or financial information. Great Western Bank will never ask you to respond in this way.
- Verify any phone numbers that appear in a text message. You can store Great Western Bank phone numbers in your mobile contacts for a quick cross-check, or simply go to our Contact Us page.
Examples of Online and Mobile Fraud: Stolen Devices
The portability that makes mobile phones and tablets so convenient also makes them easy to lose or steal, which can put your information at risk. Here are some tips to keep your information secure, even if your phone is out of your hands.
- Password-protect your device.
- Enable an automatic screen-locking mechanism that will lock the device when it's not actively being used.
- Consider using a remote wipe program, which gives you the ability to send a command that will delete any data on your device.
- Keep a record of the device's make, model, and serial number.
- Our Great Western ebanking app still requires you to enter your username and password— before accessing your financial information.
Examples of Online and Mobile Fraud: Traditional Online Threats
Keep in mind that viruses, malware, and other programs that steal your personal information or financial details are also able to infect some mobile devices. If your tablet supports traditional antivirus products, it's a good idea to install them as soon as you can.
You should also back up your device's data frequently. This will allow you to restore data if a software threat requires you to wipe the device's memory.
Mobile devices are a great convenience for banking customers, so stay vigilant to keep yours safe.