Coronavirus (COVID-19) Update
The health, safety and well-being of our customers, employees and communities continues to be our top priority. Due to varying safety recommendations in the areas surrounding our branches, some location lobbies are open to the public, while others remain open by appointment only. Please use our Lobby Reopening Schedule to determine if an appointment is required before your visit.
Bill Pay FAQ
To avoid the hassle of writing checks every month, sign up for bill pay through Great Western ebanking online banking. Navigate to the Bill Tab tab and follow the steps. Once signed up, bills can also be paid through the Great Western ebanking mobile app.
You can pay anyone in the U.S. that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information used to make payments.
To add a new payee type the name of the person or company in the “Need to pay someone new?” field at the top of the main bill pay page and click Add.
Fill out the form, click the Add Payee button and you are ready to make a payment.
Note: If you don't have any payees set up, or just a few, we will suggest some common payees at the bottom of the page. If you see your payee there, click their name to begin the add payee process.
When adding a payee (or trying to edit your payee later), don't be alarmed if we do not ask you for an address to which to send your payment. This just means that we have a relationship with this payee where we either pay them electronically, or the payee asked us to send payments to an address that might not match the address they give you on your bill.
When paying a company, bill pay sends the payment electronically whenever possible. If the company cannot receive electronic payments, bill pay prints a check and sends it to the address provided when the payee is added. Payments to persons are handled a bit differently in that they are remitted by check when using the bill pay service. You will need to allow adequate time for the person to receive the check depending on where he or she is located in the U.S. They payment is deducted from your account when the check is cashed.
The answer depends on a few factors:
Electronic payments: If we make your payment electronically, your account is debited on the due date you selected.
Check payments: The funds will be debited from your account when the payee receives and negotiates the check. We send out the check up to five (5) days before your due date. Please make sure you have available funds in your account at least four (4) days prior to your selected due date as the funds can clear as soon as your payee receives the check.
Note: To determine if a payment will be paid electronically or by check, locate the payment in the “Scheduled payments” section of the main page and click the edit icon. How a payment is scheduled to be made, electronic or check, will display in the pop-up box next to “Type.”
An eBill is an electronic copy of your paper bill that you can view anytime from within the bill pay service.
eBills are a secure and convenient way to keep all of your bills in one place. You will be notified when an eBill arrives and when it is due so you never have a late payment.
The last 24 months of payment history and eBills are available online for you to view. If for some reason you need payment information dating back past 24 months, give us a call at 1-800-952-2043 and we will help you retrieve that information.
Many types of notifications are available to alert you via email or by text message to keep you informed and up to date regarding your payments. To get started, log in to Great Western ebanking online and select Text Banking & Alerts from the Additional Services dropdown menu. From there you can review the options available and select how you would like to receive the notification.
You can change your email address by clicking on the My Settings link in the header of the main bill pay page.
Bill pay checks will expire/void after 90 days.
A picture of a lightning bolt will indicate an electronic payment and a picture of a check will indicate a check payment.
Yes. Within the Bill Pay section, find the payee, select "Options," then select "Delete it" at the bottom left corner of the payee.
Yes. Within the Bill Pay section, locate the scheduled payment to the right of the screen and select “edit” or the yellow pencil image. You can change the date, amount, pay from account or add a memo.
There will be circular arrows located to the left of the payee to indicate a recurring payment.
A payment before 3:00 p.m. CT electronically will process in 1 business day.
A payment after 3:00 p.m. CT electronically will process in 2 business days.
A payment before 3:00 p.m. CT by check will process in 3 business days.
A payment after 3:00 p.m. CT by check will process in 4-5 business days.
Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
- Tax payments to the Internal Revenue Service or any state or other government agency
- Court-ordered payments, such as alimony or child support
- Payments to insurance companies
Yes. The limits are as follows: the maximum amount per payment is $9,999.99 and the maximum payment amount per day is $19,999.99. There is no limit to the number of payments that can be made.