Coronavirus (COVID-19) Update
The health, safety and well-being of our customers, employees and communities continues to be our top priority. Due to varying safety recommendations in the areas surrounding our branches, some location lobbies are open to the public, while others remain open by appointment only. Please use our Lobby Reopening Schedule to determine if an appointment is required before your visit.
Online Statements FAQ
An online statement is an electronic version of your regular paper statement. There is no charge for online statements.
To view your statements, click on Online Statements located under the Additional Services tab within Great Western ebanking online. Select your identification number from dropdown menu and click Continue. If you are not yet enrolled in online statements, you can sign up within the Online Statements option under Additional Services to begin to receive all of your statements electronically going forward.
An email will be delivered to your designated email address notifying you when your statement is available. The subject line will contain the security phrase of your choice. To view your statements, click on Online Statements located under the Additional Services tab within Great Western ebanking online. Select the identification number from the dropdown menu to access online statements. If you are not yet enrolled in online statements, you can sign up within the Online Statements option under Additional Services to begin to receive all of your statements electronically.
You may print or save your statements for your records.
If you are not yet enrolled in online statements, you can sign up within Great Western ebanking online banking. Select the Online Statements option under Additional Services to sign up and begin to receive all of your statements electronically.
You will receive a paper statement for one statement cycle after signing up for Online Statements.
Security is one of the many benefits of online statements. Great Western Bank is always concerned about the security of your information. We employ up-to-date security precautions and technology. With online banking, you are the only person who can access your statements. Online statements will also eliminate the possibility of statements being lost or tampered with in the mail.
As soon as your online statement is available, you will be notified via email. Depending upon mail time, you will receive your online statement one to three days sooner than your paper statement.
Yes. Click the Additional Recipients section within Online Statements and enter the username, email address, and Access PIN of the recipient. Once you’ve added an additional recipient, you can edit the information, assign documents sent to the additional email address, and even delete the recipient if necessary.
You will receive online statements only for the accounts that you select within the Documents and Settings section of Online Statements. For added convenience combine all of your accounts onto a single monthly statement.
You can view, print or save the statements to your computer for future reference.
Yes, your online statement will look exactly like your regular paper statement.
Statements will be stored for 580 days.
Contact your Personal Banker to verify your email address. Your online statement will still be available within online banking within the Online Statements section located under the Additional Services tab.
Log in to online banking and click on the Online Statements tab, then click on the Email Settings section to enter your new email address.
No, once you are enrolled to receive online statements, you will no longer receive paper notices in the mail.
Yes, you can cancel online statements and go back to receiving paper statements if you choose. If you do, your online statement history will not be accessible. Simply uncheck the boxes within the Documents and Settings section of Online Statements.
Yes, end-of-year statements such as the IRA Fair Market Value and IRS forms, 1099 and 1098 will be mailed to the address listed on your account before January 31st. Form 5498 will be mailed prior to April 30th.
Your online statement is an exact copy of the paper statement forms, including the statement reconciliation page. You may consider using the Reconciliation Wizard in Online Statements to ensure that your recordings match those of the bank and that there are no mistakes on either side. You should reconcile your account whenever you receive a statement. Enter your last statement balance and add recent deposits not included on the last statement. Next, add outstanding checks by entering the date, check number and amount. The final screen displays the balance; you can print for your records. If you discover a discrepancy, please contact your Personal Banker.
Unfortunately two signors are unable to be registered for online statements on the same Great Western ebanking account. The enrolled owner may grant additional recipients access to online statements through online banking.