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Online Statements FAQ

An online statement is an electronic version of your regular paper statement. There is no charge for online statements.

If you are not yet enrolled in online statements, you can sign up within Great Western ebanking online or mobile banking.

Desktop or Mobile Browser: Visit www.GreatWesternBank.com and sign into your Great Western ebanking account. Select the Online Statements option within the Additional Services dropdown menu. Review the disclosure agreement, then enter the validation code and click "I Accept" to agree to the disclosure. You will then be directed to the Online Statements screen where you can click the Delivery Preferences button to select if you want your statements delivered via paper or electronically. Please note: A paper statement fee may apply.

Mobile App: Log into the Great Western ebanking mobile app, then navigate to the More section and select Online Statements. Review the disclosure agreement, then enter the validation code and click "I Accept" to agree to the disclosure. You will then be directed to the Online Statements screen where you can click the Delivery Preferences button to select if you want your statements delivered via paper or electronically. Please note: A paper statement fee may apply.

Online Statements can be viewed within Great Western ebanking on a desktop, mobile browser or through the mobile app.

Desktop or Mobile Browser: Visit www.GreatWesternBank.com and sign into your Great Western ebanking account. Select the Online Statements option within the Additional Services dropdown menu. Then, click the PDF icon to view the statement. For some account types, there will also be an option to view the statement in an HTML format.

Mobile App: Log into the Great Western ebanking mobile app, then navigate to the More section and select Online Statements. Then, click the PDF icon to view the statement. For some account types, there will also be an option to view the statement in an HTML format.

To change the delivery preference for your account(s), log into Great Western ebanking online or through the mobile app. Click on Online Statements within the Additional Services dropdown menu within online banking or the More section of the mobile app. Once the Online Statement screen is displayed, click on the green Delivery Preferences icon on the left side of the screen. Then, select if you would like the delivery preference set to either "Paper" or "Electronic" for your account(s). Then click Save. Changes will go into effect immediately.

Yes. If you are an existing Online Statement user and you open a new Great Western Bank account, you will need to access the Online Statement tool in order to have the delivery preference for you new account set to be delivered electronically. After you click on "Online Statements" located within the Additional Services dropdown menu within online banking or within the More section of the mobile app, your account will automatically be set up for online statements. 

If you would like to have the delivery preference for this new account set to paper instead, you can do so at any time. To change the delivery preference for you account(s), log into Great Western ebanking online or through the mobile app. Click on Online Statements within the Additional Services dropdown menu within online banking or the More section of the mobile app. Once the Online Statement screen is displayed, click on the green Delivery Preferences icon on the left side of the screen. Then, select if you would like the delivery preference set to either "Paper" or "Electronic" for your account(s). Then click Save. The change will go into effect the next calendar day. 

Statements and notices for all account types, with the exception of Safe Deposit Box, are eligible for online statements.

Yes, as soon as your online statement is available, you will be notified via email. The email address used for your online statements notification is the email address that is listed within the My Settings section of Great Western ebanking.

To update your email address, click on the My Settings link in the upper right hand corner of online banking or the Settings gear icon at the top of the More section within the mobile app. Click the edit link next to Primary Email to make an update.

Yes. If the delivery preference is set to "Paper" for any accounts, history will be available electronically as well.

Statement history will build over time and will be available for up to 24 months.

In addition to having the option to download your statement or notice as a PDF document, you will also have the option to view your statement in an HTML format.

Features of the HTML format include the ability to search the statement (by selecting CRTL + F on your keyboard) as well as access an Account Reconciliation Calculator by clicking the small calculator icon on the right-hand side of your screen.

Please note: The HTML format will be available for checking and savings account statements only.

Yes. Statements can be downloaded on a desktop or almost any mobile device. You have two options for downloading your online statements.

First, you can click the PDF icon located next to the line item you would like to download. Please note: on a mobile device, you may need to scroll to the right or turn your phone to landscape mode for the PDF icon to appear. The PDF will then populate and you will have the option to download the PDF to your device.

Second, you can also download your statement by checking the box next to one or multiple statements on the lefthand side of your screen. Once selected, click the down arrow icon located next to the green Delivery Preferences button towards the top of your screen. If you selected multiple statements, you will then be presented with the option to either download/export the selected documents as one PDF or as individual PDFs. Once you make your selection and click "Export," you will then be able to download the PDF to your device.

Please note: if you are attempting to download a PDF using the mobile browser on an iPhone device, the second option will work best.

Online Statements do not include check images. You can view images of checks you have written off of your account on the Account History page within your Great Western ebanking profile, either online or using the mobile app. If you would like to view images of checks that you have deposited into your account, we encourage you to use the Great Western ebanking mobile app's mobile check deposit feature. Checks deposited via the mobile check deposit feature can be viewed in the History section of the Check Deposit tab. Mobile check deposit history is available for up to six months.

If you would like check images included in your online statements, please contact your local branch for more information.

Yes. A reconcilation calculator is available for any documents that are available in HTML format (checking and savings account statements only). To access the reconcilation calculator, click on the HTML icon next to the statement you would like to display. Once the HTML version of the statement is displayed, click on the small calculator icon located on the right-hand side of your screen. The reconcilation calculator can be viewed on both a desktop or mobile device. For a better experience on a mobile device, we recommend that you use the landscape mode by holding your device horizontal rather than vertical.

Yes. As a Great Western ebanking user, you can grant access to your online statements and notices for specific accounts to what's called an Interested Party. Interested Parties do not need to be Great Western ebanking users. Interested Parties can be set up beginning on June 30, 2021.

To grant access to an Interested Party, click the pencil icon next to the Interested Parties section of Online Statements within either online banking or the mobile app. Click to add an Interested Party, then enter the user's name as well as email address, which will also be the user's username. Then, click the Add Account link to grant the user access to specific accounts.

The newly added Interested Party will then receive an email with a link to register for access to the portal. The users will be asked to choose a password as well as to select security questions to allow them to reset their own password, as needed. Interested Parties will also be asked to accept the disclosure upon their first login. After that, Interested Parties will be able to access any statements and notices they have been granted access to.

Once registered, Interested Parties can log in to the portal by visiting https://www.estatements.io/GreatWesternBank.

Once registered, Interested Parties can log in to the portal by visiting https://www.estatements.io/GreatWesternBank.

Interested Parties can reset their own password by visiting www.estatements.io/GreatWesternBank and clicking on the "I forgot my password" link. They will then be asked to enter their username and answer one of the security questions they set up during enrollment.

The Interested Party's username is their email address. If the user's email address has changed, the user will need to be set up as a new Interested Party under the new email address.

If you have additional questions regarding online statements, you can give us a call at 1.800.952.2043, send us a secure email within Great Western ebanking online or contact your local branch.