Purchase Rewards FAQ

This rewards program lets you earn rewards by using your Great Western Bank debit card to purchase merchandise and services. The program is available to all debit cardholders. Through this program, you’ll receive targeted offers to receive rewards on purchases based on where you shop. So, the more you use your Great Western Bank debit card, the more offers you can receive and the more rewards you can earn!

You can find offers within the Purchase Rewards widget located on the home page of Great Western ebanking online banking beneath the Bill Pay widget. Offers can also be found on the Great Western ebanking mobile app. New offers will be labeled as “New Offers” until you click to activate them. Within the mobile app, unactivated offers will have a link stating, “Add to debit card before using.” Once clicked, the reward is “loaded” onto the associated debit card. 

Each offer is based on where you currently shop, so the offers that you receive are relevant! To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using the debit card for which the offer was activated for to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards. 

Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer. 

Each offer has an offer period that was set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.

Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.  

Your rewards will typically be deposited to your account the month after you redeem the offer. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you have not received your reward from a purchase made within the previous month, please (1) read the offer details to ensure all requirements were met, (2) confirm that the offer was activated, and (3) verify that the debit card used to make the purchase was the card associated with the account that received the offer. If after verifying this information you have not found a resolution, please call 1-800-952-2043 to be connected to our Customer Service team.

Offers are matched on an account level, based on the purchases made with your Great Western Bank debit card for that account. If you make different purchases with different accounts, you will see different offers in those accounts. You must use the Great Western Bank debit card connected to that account to redeem the offers for that account.

You have to use your Great Western Bank debit card that is associated with the account that received the offer to earn rewards.

Offers are based on where you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your Great Western Bank debit card, the more chances you will have to receive relevant offers!

You may not be receiving any offers because you accidentally opted out of the program. If you would like to opt back in to the program, you can do so through the Purchase Rewards widget located on the home page of online banking by clicking “Get Started!” 

You can opt out by clicking on the “Stop receiving all offers” link on the rewards summary page. This link can be found in the upper right part of the rewards summary page. If you opt out of the rewards program at this time but change your mind later, you can opt back in through the Purchase Rewards widget or on the rewards summary page.  

No. Your personal information is not shared with retailers. In fact, no personal information leaves Great Western Bank.

Yes, this program is free!  There is no cost associated with this program, making it easy for you to earn rewards. This rewards program is just another benefit of using your Great Western Bank debit card.