External Transfers FAQ

With Great Western ebanking, you can make two types of external transfers: transfers between your accounts and to/from other people. Transfers between your accounts can be completed through online banking between accounts you have with us and those you have at other financial institutions. Send or request money to and from other people using Popmoney®, available through both online and mobile banking. Please note: money cannot be requested through the mobile app; money can be sent using the recipient's phone number or email address.

To access external transfers within online banking, select external transfers from the move money dropdown menu. Then, select Transfer Between My Accounts or Pay Other People. The Pay Other People (Popmoney®) option is also available through the Great Western ebanking mobile app. Click on Popmoney® to get started!

There are no fees associated with the service when money is sent to Great Western Bank via Standard Delivery (3 business days). There is a $3 fee for money transferred to an account outside of the Bank via Standard Delivery. The fee for Express Delivery (next business day) is $10 for both money sent to and from Great Western Bank. Fees are presented at the time a transaction is scheduled. 

Yes. For your protection, limits have been created on how much and how often funds can be transferred between your accounts with us and at other financial institutions during various time periods. A full list of limits is displayed at the time a transaction is scheduled.

Number of transaction daily limits: 15
Number of transaction monthly limits: 30
Minimum transaction amount: $10

Using the Transfer Between My Accounts tool within Great Western ebanking online banking, you will first need to enter your account information for your outside account(s). To do so, click Add a New Account and follow the prompts. After you have entered your account information, you can transfer money to or from your outside accounts choosing the amount and date you would like the funds transferred. Recurring transfers can also be set up at various frequencies.

Qualifications exist for Express Delivery (next business day) for your protection:
Express Delivery Out:

  • A minimum of $750 must be in your account after the transfer executes to qualify for this service.

Express Delivery In:

  • A minimum of $500 (single or cumulative transfers) must be transferred via Standard Delivery prior to qualifying for Express Delivery.
  • Eligibility for Express Delivery begins 60 days after $500 has been transferred via Standard Delivery through this service.

Popmoney® is an innovative payment service that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. 

Popmoney® is easy and convenient for you and the people you send money to... they can simply receive the money into their bank account online, saving them a trip to the bank.

Use Popmoney® to:

  • Send money to your child at college
  • Send a gift to family and friends
  • Pay back friends for that fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates

After you enter your account information, you can send or request money from your contacts. They will be notified by email or text message that you wish to send money or are requesting money from them. You and your contacts will never need to exchange financial account information.

Sending Money
To send money, log in to Great Western ebanking and select External Transfers from the Move Money dropdown menu. Follow the steps to send money to anyone using his/her email address, mobile number or bank account information. You will be notified when the transaction is completed. Money can also be sent using Popmoney® on the mobile app with the recipient's phone number or email address.

Receiving Money
You will receive an email or text message informing you that someone sent you money. Log in to Great Western ebanking to approve the transaction.

No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment; if you sent the payment to your contact's email address, your recipient will also see your email address. Similarly, you won't be able to see your recipient's bank account information.

Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

You can send or receive money from someone using his/her:

Email address: your contact will receive an email with instructions on how to direct the payment into his or her bank account or how to pay the request.

Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her bank account or how to pay the request. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent on your behalf to the recipient reminding them to act on the payment notification. You may want to tell your contact that standard Message and Data rates may apply.

Bank account information (routing and account number): the money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email. Please note: money cannot be sent to recipients using their bank account information through the mobile app.

There are no fees associated with the service when money is sent via Standard Delivery (3 business days).

The fee for Express Delivery (next business day) is $10. Fees are presented at the time a transaction is scheduled. 

The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney® or will have to log in and accept the payment.

If you are sending the payment notification through email and your contact wants to collect the funds into their account, s/he must provide his/her account information by 10:00 p.m. PT in order to receive the funds the next business day.

There are two delivery speeds available for sending the payment:

Standard Delivery - 3 business days
Your contact will receive the money in 3 business days if you're sending money to someone who has used Popmoney® and turned on Automatic Deposit or if you have provided your contact's bank account information. 

If you are sending the payment via email or mobile, your contact must provide his/her bank account information; s/he will receive the funds within 3 business days.

Express Delivery - Next business day
Your contact will receive the money the next business day if you're sending money to someone who has used Popmoney® and turned on Automatic Deposit or if you have provided your contact's bank account information. 

If you are sending the payment via email or mobile, the funds will be sent to your recipient the next business day after he/she has provided his/her bank account information (by 10:00 p.m. PT).

Yes. For your protection, limits have been created on how much money and how many payments can be sent during various time periods. A full list of limits is displayed at the time a transaction is scheduled.

Number of transaction daily limits: 15
Number of transaction monthly limits: 30
Minimum transaction amount: $10

No. Fee will be deducted only If you receive a payment. No fee will be charged if the request is not paid.

No, currently you can only use Popmoney® to send money within the U.S. If you send a payment to your contact's email or mobile device, your contact will be required to provide a U.S. bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.

Yes, a payment may be cancelled any time before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

Qualifications exist for Express Delivery (next business day) for your protection:

  • A minimum of $500 (single or cumulative transfers) must be transferred via Standard Delivery prior to qualifying for Express Delivery.
  • Eligibility for Express Delivery begins 60 days after $500 has been transferred via Standard Delivery through this service.