Mobile Banking FAQ

The cutoff time for mobile check deposit is 5:00 p.m. CT. If a deposit is submitted after this time, it will be processed the following business day.

The following items are not accepted through the mobile check deposit feature:

  • Third party checks
  • Cashier's checks
  • Traveler's checks
  • Money orders

There are a variety of reasons that mobile banking deposits can be rejected, such as:

  • Not properly endorsed
  • Check over per check limit of $2000 
  • Check is a Government, State or Money Order
  • Payee of the check doesn’t match the account being deposited
  • Not in the green frame
  • Picture taken at angle
  • MICR data illegible
  • Shadow on check
  • Out of focus
  • Check is same color as background
  • Check Stub is attached
  • Low lighting

To access your accounts within mobile banking, download the Great Western ebanking app available through the App Store®, on Google Play™ or at the Amazon Appstore.

Yes. The maximum deposit amount per day is $2,500 and the maximum deposit amount in any 30-day period is $10,000. There is no limit to the number of checks that can be deposited.